Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Update on recycling and rubbish collections | Merton Council Newsroom Donate and support our work. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. attachment. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Kind regardsDavid BelloCustomer Care Team. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. Wall of Shame CCTV appeal. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. Social Services (office hours): 020 8545 4226. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Regulations 2004 within 20 working days. Thanks for getting back to me. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. Established in 2008. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. and a limited company (03277032). If you think it would help to publish regularly the information you have We will contact you if we need further information. Merton TV proves recycling is being incinerated in Beddington Noise Nuisance: 020 8545 3025. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. previous complaints or when multiple councillors from the same ward Report a problem with this page. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. It looks filthy and affects everyones mental health. As such, no further action is required and I have closed your complaint down. Website: [1]www.ico.org.uk. question highlighted below. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). | The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. contact the editor here. They are poorly run and they really do not give a Damn about anyone. If you are dissatisfied with the handling of your request or wish to Merton Council Reviews | Read Customer Service Reviews of www.merton.gov.uk Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. 3 0 obj Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! Merton is divided into 20 wards, each electing three councillors. A new way to report Fly-tipping in Merton - Merton Council Newsroom S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Statement from the Council Leader, Councillor Ross Garrod. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. No one turned up, all my items are still outside my front and it's bin day tomorrow. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. This is not in accordance with the requirements of the law and guidance. I apologise and offer to pick up the cigarette butt and put it in the bin. Household recycling, rubbish or food waste. All product and company names are trademarks or registered trademarks of their respective holders. Litter breeds litter. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . They don't collect things on time and bins go missing and are not replaced. regularly, and which is signposted from the Open Data pages of our web Find out how to dispose of your food and garden waste including the Council's garden waste collection service. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". This had been due in part Leave feedback or a compliment. Data returned from the Piano 'meterActive/meterExpired' callback event. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Collections continue as normal on bank holidays except for Christmas and New Year. Help us protect your right to hold public authorities to account. Do you recognise these fly-tippers? The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport I can confirm that the TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. had been exceptionally high during 2018/19 and that Members The findings don't paint a pretty picture for Merton. A Gannett Company. Telephone: 0303 123 1113. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Download Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. He says the Council's complaint response was poor. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. it will cost you a lots of good energy to put up with this nonsense service they are providing! As soon as I hear back from you we can continue processing your request. Report a missed rubbish or recycling collection | Merton Council How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. Please report any comments that break our rules. All rights reserved. Genuinely the worst council in London! We couldnt load the mail server logs for this message. a method to determine when complaints were chasing progress on They have read it as a request for the number Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Our Merton Cost of Living Service is here! <> Merton Council on Twitter Merton Council Complaints - Complaints Department In this conversation. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. The Council has agreed to apologise and backdate a recent increase in her personal budget. If you have any complaints regarding this post kindly . Replacement wheelie bins, boxes, bags and caddies - Sutton Council RESOLVED: That Members noted Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. If you drop litter we may issue you with a 150 fixed penalty notice. provided, please forward this message to [email address] Problems with this page? Run by Volunteers and powered by Alaveteli. 287K Please report any comments that break our rules. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. well this shows the quality of the service. Privacy and cookies #CostofLivingMerton. A site to help anyone submit a Freedom of Information request. Collection days for rubbish, recycling and garden waste | Merton Council Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Incompetent, slow, complacent, ineffective, disinterested. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 New Customers. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Disclaimer: . It has agreed to apologise and pay her 250. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. To submit information for inclusion on the website, please click onMy account. Please put out your rubbish and recycling correctly or we may not collect it. Suggested companies are based on peoples browsing tendencies. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Details for Christmas 2023 will be published in December. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. DONT go there unless you've taken CALMING pill. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Bins, recycling and commercial waste | Royal Borough of Kensington and All rights reserved. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. opposed to fly tipping) Information not held. Get the latest news and information about the topics that interest you, straight to your inbox. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Complaints, comments and compliments | Merton Council I'm absolutely stressed and fuming!!! In response to questions, the Council Tax is too high just compared to Wandsworth council which is just neighbouring. contact IPSO here, 2001-2023. We will respond within 10 working days of receiving it.

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