Every time I have a query/problem they are always ringing to see what they can do to help. A PUK code is your Personal Unblocking Key, you will need this if your handset or SIM become locked. on First, You Gotta Call DirecTV. Please note if there are any discrepancies you may be required to contact your supplier to solve. if you ever need us again in the future please don't hesitate to call us on 01329 558 558. I was helped with my questions in full by the customer service team. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. We would love to help you make any changes you need to your price plan or allowances, to explore this please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. on This can be achieved from the phone itself by pressing the menu key and then scrolling to call features then navigating to call forwards. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Yasmine was very helpfully and got aerial direct to contact me to sort my situation out and am waiting for up-grade hopefully everything is fine, Hi Sharon, thank you for your excellent feedback. A fifth company, Central Research, Inc., is new to . Aerial Direct - Has anyone managed to get out of the contract? but regarding my query on the call recordings, they said a manager will call me back. If youre not at the end yet, youll need to wait or pay an early termination fee. Here are 8 tips for writing great reviews. Aerial Direct - Has anyone managed to get out of the contract? In these cases, a Notice of Contract Termination spells out how a contract can be cancelled. Hi Sophie, we appreciate you providing us with your excellent feedback. Any news@Filomena ? Video, TV and films 28-09-2018 With any electronic equipment, your router or Wireless Access Point (WAP) can overheat. You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. on on Check with your Account Manager when your agreement ends. Partnering with over 85,000 businesses enabling them to have the conversations that count. Contract termination can happen, voiding the documents legal binding in some cases. Grandchildren grounded . business processes are adequately protected from information security and business continuity risks. 5 days ago. If anyone has any suggestions, they'd be welcomed. However, it is possible that the phone has a fault. If youre not at the end yet, youll need to wait or pay an early termination fee. 4 days ago. Your PAC is valid for 30 days, so remember to use it in that time or your number wont be moved, and itll stay with O2. By clicking Accept, you consent to the use of cookies. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. We also ensure all reviews are published without moderation. We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. 28-09-2018 With attachments, it can be anything from 500KB for one photo, to several MB for large documents. You cannot cancel via their website as they DO NOT want to make it easy for you to cancel. Thank you! Find out Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. They have also told us the complaint dept is backed up to the hilt and therefore we should call them into a thread .where hopefully they can expedite matters in a more timely manner. Additionally, if you do not use the PAC or STAC code on the day you requested the final bill you receive could increase. They explained everything in a non-technical way so it was easy to understand. Apps, games and music 05-10-2017 I thought for a moment my time might be up, but no, i've still got another 12 months to go. Reading the thread she looks tied, but I'd love any advice I can take yo help her out. If the issue persists, test an alternative handset. We have won the O2 Customer Excellence Award for many years along with many other industry-recognised awards. The activation happened as advised and I was up and running. You can check the live network checker to see if there is a current network issue causing the problem. 27-10-2017 The assistant that dealt with my query was very knowledgeable and helpful. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and business processes are adequately protected from information security and business . As I say if they had never mentioned 02 in the orignal sales call I would never been in this situation. All you need to do is call 901 as usual. Our team aim to reply to all enquiries within one working day. I didn't realise that each time they were working about a year or 2 in advance of current contract end dates, and somehow i ended up stuck in about another 24 months or more of contract. 12:20. Shirley Walters The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth By clicking Accept, you consent to the use of cookies. To find out if you need to pay an early termination fee, text INFO to 85075. On speaking to them last night, they agreed to cancel this but not until 60 days have passed. Not sure if they can help but worth a try. R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. If your purchased plan includes call recording we will supply you with a username and password to the connect portal. ( in my case i needed two calls - one from o2 and one from aerial, so i had to make two seperate subject access reqests).