When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. Over the last eight months the Councils repairs staff have worked hard to clear the more than 7,000 outstanding repairs that were remaining from the pandemic when it was only able to undertake emergency work. We will attend an immediate repair within two hours. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. The statement is clear that the Macpherson definition is still relevant today. in some cases it may be possible to resolve your complaint without the need for a full investigation. Our repairs telephone number is 020 8356 3691. You can only swap if you have dropped items during the drop period. Click on the Start button to get going. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. Hackney Council is in the process of redesigning their benefits and housing service in order to reduce friction between staff and IT systems, manage demand on the service, make the service more efficient and effective, and prevent homelessness. 1 King's Cross Bridge The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. 55% of repairs being reported in the service now do not require a call. In November 2021 the Council put an additional 1 million into the repairs service to help tackle the pandemic repairs backlog. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. 6617101. The Dextrous Web Ltd, trading as dxw. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. London Borough of Hackney | LinkedIn To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. Your repair responsibility depends on whether you are a tenant or leaseholder. You can report emergency repairs 24 hours, 7 days a week. Hackney Council new build repairs: guest post by Ewelina Sorbjan Leeds, LS2 7EW We want to learn from our mistakes and so we can prevent similar problems in the future. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. They can book appointments for simple repairs themselves at times that suit them. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. We can also advise you on setting up a school composting scheme. Reserve your place here. With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc Mould is a living organism and must be killed to remove it. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. View map, The Lighthouse Sign in | Hackney Repairs Hub Leeds, LS2 7EW 81 Aldwych Our annual Toy Gift Appeal is running from 3 to 24 January 2023. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. Only council tenants can report a repair online. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. Select a security question. Really enjoyed my time at ahacknwy Council, and it was sad to leave. . You can report emergency repairs 24 hours, 7 days a week. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. The dxw newsletter is a regular update on what we've been doing and thinking about. Based on what we learnt, we designed and implemented some changes to the service. If an emergency you can call 0208356 3691." Thats fewer calls, more resident booked appointments and less pressure on the call centre. We value your comments and suggestions to help us provide better services. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) If you have an unused laptop that still works consider donating it to a local school or community project. London, N1 9NW The Mayor of Hackney has set out an action plan. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. Coventry CV4 OEH People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. Weve teamed up with GetComposting to offer discounted home compost bins. If the repair requires extra work or scaffolding then the repair timescales do not apply. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. London, N1 9NW Answer to selected security question. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. 2008 - 2023. There will also be a free fruit giveaway and discounted sweet and savoury pastries. Around 85,000 litres of rain falls on the average house roof every year. Collect it in a water butt and you can have your own mini reservoir for watering your garden. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. We are one of Londons largest social landlords and we are committed to delivering a first class repairs service to everyone living in one of our more than 30,000 homes. The next steps are to complete ongoing reviews of the service. Yet rather than succumb to this despair, we are turning our grief into action. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. Hackney's ambition for housing. Hackney Council on Twitter: "@mii_kii0 Please contact the repairs Anything you once valued or will be valued by someone else. 1 King's Cross Bridge Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. Based on what we learned, we then developed a prototype service that was tested with users. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. This scheme is delivered in partnership with Forest Recycling Project. From Wednesday 19 April, find them at Clifden Centre in. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. These acts of reuse help our community and reduce waste. 1 million investment to tackle housing repairs issues backlog You use the token to get items. An example of a normal repairwould bereplacing tap washers. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. But dont paint or wallpaper over this paint as that makes it ineffective.

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