The code now needs to be sent to a mobile phone number. There are a number of ways you can safeguard yourself against financial crime, starting with your devices. Do I need to visit the merchant outlet in order to use "Pay with RC"? Apple Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. 3. Transaction limit depends on the setting of the contactless terminal. Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. No, your Apple Pay and your HSBC plastic card share the same card account. "Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.". Can I use Google Pay with a rooted device? Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. Moreover, you can also go to Settings> Wallet & Apple Pay. We use cookies to give you the best possible experience on our website. In the meantime, should you be asked to confirm an online card . Lost or stolen credit cards should be reported as soon as possible. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. During the payment process, a pop-up will ask you to confirm your payment using your card reader or a one-time passcode (OTP). How do I register or update my mobile number from overseas? The HSBC Liquidity Funds Portal on HSBCnet is a simple, secure, web-based tool for managing your holdings. You may be asked to confirm online card purchases. If your application is approved, we'll send out your new credit card within3-5 working days. Yes, please upload all the documents again as HSBC will not receive the documents if there is any problem with the internet connection during the upload process. Will I need to use a verification code for all my online transactions? After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. Why? Press the yellow button and enter the 6 digits shown on your Security Device to continue. Yes, you can redeem RewardCash in HSBC Online Banking. Yes, Mobile Secure Key works offline. Latest HK residential address proof within latest 3 months i.e. keys, mobile phone, briefcase, etc. You can only view your registration records on the device with which you use to register the offer. If you hold other HSBC credit cards, please refer to the key fact statement and bank tariff guide for more details. Finance charge calculated at a preferential interest rate (per annum) (Preferential Interest Rate) will be charged on the outstanding Approved Withdrawal Amount on a daily basis, starting from the credit card monthly statement date immediately following the date of transfer of the Approved Withdrawal Amount to your designated account (which will be specified in the approval letter) until the credit card monthly statement date after the Preferential Interest Rate End Date (which will be specified in the approval letter). Verification - HSBC UK Online ID verification You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. When do I need the re-authentication code? There is no additional service fee if you apply for the HSBC Premier credit card. My credit card is lost or stolen. Yes, you can still use your Mobile Secure Key on any mobile devices that you registered it on prior to 30 July 2021. Can I use Apple Pay if I have other HSBC Mobile Payments service (such as Android SIM-based Mobile Payments)? We're moving away from entering characters from your Verified by Visa password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. No. We don't always ask for this. If you're using a mainland China or overseas number, please provide the country/region code. The bank code and branch code, along with your recipient's account number, are used to make sure the payment goes to the right place. Some issuers will even add a "security code" label just under the three-digit number. The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction. If the 'FAIL PIN' message is shown on your Security Device, this means your confirmation PIN did not match the first PIN you entered. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. No. When do I need to generate the transaction verification code? If I repay my credit card through other means before the autoPay instruction takes effect, will I pay twice for my card statement balance? You'll need to update to the latest version of the app and activate the Mobile Secure Key in order to log on to the HSBC Malaysia Mobile Banking app. Please kindly make enquiry through the online stores at which you are making purchases. For customized information, please refer to our HSBC website (Borrowing>Credit Cards>Credit Card Repayment Calculator), (Including 1% of monthly instalment principal amount). Can I still use all of them? If you choose to pay off the loan early, the loss may outweigh the gain as the amount of handling fee saved may not be enough to cover the relevant fees and charges for early repayment. Offers registered on other channels such as PIB and over the phone will not be shown. a laptop, tablet etc.) Once the account is activated your message will be displayed in your web browser window. The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. To access them, just hover over My HSBC at the top of the page and then scroll down to the Documents section and click on My Documents. Connect your paired phone to Gear via Bluetooth if it is not already connected. The card reader will generate an 8-digit code for you to . No, you'll only need to use a verification code when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". Can I keep using Google Pay if I cancel my linked HSBC plastic card? Find out moreabout how you can upgrade to this new feature. Alternatively, you can consider switching to another option which is a digital version of security device called Mobile Secure Key. Please visit theHSBC Premier Credit Card pagefor more details. No, your Google Pay and your HSBC plastic card share the same card account. If you need any help using one-time passcodes, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Can I receive a verification code when I am overseas? Tap on "Add Card" shown on the screen to register your card. Please ensure that you remove your card(s) from any device before selling, repairing, or disposing of them. d) Others: latest 3 months bank deposit/ bank book/ statement/ eStatement/ online transaction history in Hong Kong (showing applicant's name, account number and transaction history) or regular monthly rental income credited to applicant's bank account and the signed tenancy agreement. If you have registered your card in Google account, your device will prompt you to input the cards security code to add that card directly from Google account. To request a Security Device or further assistance, please contact us. After registration, you can view your registration records in the "Registered" section under "Favourites". Please check and try again. The Terms and Conditions of set off gives us the right to combine or consolidate the outstanding balance on your Card Account with the balance on any other account which you maintain with us without prior notice. If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. Do I need toenter myPIN when I make purchasesabroad? UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. * Devices supporting Samsung Pay may update from time to time. This indicates the successful verification of the site's identity. Australia BSB Number API Lookup. All Rights Reserved. or higher. Can I cancel the document upload while it is in progress? When you use your credit or debit card online, we may ask you to confirm the payment to make it harder for fraudsters to make payments without your knowledge. How can I know whether my application for HSBC PremierMastercardCredit Card is successful? For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. Those completed after 5:45pm ET on business days will be automatically re-dated to the next business day. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. The first card you add to Google Pay app is your default card. Visa:https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2 MasterCard: https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html UnionPay:https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. Give feedback about this article. Instead of waiting for renewal, I would like to get a card with contactless payment function sooner. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). For details, please visit HSBC EveryMile Credit Card page. Yes, you can add your card to your compatible device to use Samsung Pay. Can I use Visa Secure / Mastercard ID Check with my password or other personal details to complete my online transactions? You don't need to register for the service. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. If this happens, we suggest you contact the online retailer directly and ask if theres another way to pay. I lost my mobile device and I'm worried that other people could access my Mobile Secure Key. After you have paid your statement or transaction on Pay with RC, the record will be displayed instantly in transaction history on the Account page of Reward+. If you have any difficulty in repaying any amount outstanding under the Cash Credit Plan, you should notify us as soon as possible. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. 6. Review and confirm your transfer details. Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? Your Samsung Pay will be cancelled together with the plastic card. Carefully check the merchant details, amount and currency, as well as the date and time of the transaction, before replying. To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. You can also use fingerprint or facial recognition, if your device has these features. If you are HSBC Internet Banking users, you can view the eStatement via online. Listening to what you have to say about services matters to us. We're here to help you manage your finances with our digital banking services on HSBC Mobile apps.

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