Read the first 4 dials from left to right ignore the large dials or red dials. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. For help on texting your meter reading, please follow our guide below: How often do British Gas ask for meter readings? Discover more energy saving tips here. Check our list of enquiry types and how to get in touch. Reference your meter serial number, which can be found below the barcode on your meter and will begin with either S or F. If you cant find your MSN, then the team will help you out. 757 talking about this. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Please contact us on 0800 048 0202* to arrange this. My Account with British Gas is the online gateway to all British Gas domestic services. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If you have an electricity single rate smart meter, the display will automatically show the reading. Alternatively, you can email us at: feedintariff@britishgas.co.uk. You dont normally need to read your smart meter. Simply log into your online account then: Choose to submit an Electricity or Gas reading and select Send a reading, Youll be able to see the last reading you gave us, Theres a box for you to enter your new reading if you have a day and night rate, there are separate boxes to enter them both, Then youll see a message telling you your readings been accepted. We also use cookies set by other sites to help us deliver content from their services. Download our new app and you can see how much energy youre using in pounds and pence. We use cookies to improve your experience of our website. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. Landlords and agents can and should help with this process, though. 06890795 registered in England and Wales, VAT No. Not activated your online account yet? For home services customers who prefer to put pen to paper, send your complaint letter here: Services Customer Relations If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. Heat for buildings is the second largest source of emissions in Ontario. We are a mandatory FIT & SEG licensee, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section), Implementation Statement for 2019 DB Regulations, Then pick to give an Electricity or Gas reading, Youll see a handy Help option if you need support taking your reading, Enter your reading into the box using your phone keypad. Who doesnt need to submit a meter reading? Unplug your smart energy monitor. You can tweet them, follow their Facebook page or watch videos about British Gas on their YouTube channel. British Gas encourages customers to send readings automatically via a smart meter. Cant find an answer? To read the meter: press the display or display select button. Let us set everything up for you and leave you with one less thing to think about when moving house! In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. If you give a reading on a slightly earlier day, well still use it to help keep your bill more accurate. Instead, theyre based on exactly how much energy youve used. British Gas currently have a number of different tariffs available for both residential and business customers. British Gas 2.5 31.9K Ratings Free iPhone Screenshots Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter Natural gas is one of the safest fuel sources. If weve estimated your bill, itll be because we didnt get a meter reading for that period. You can also sign up to receive an email or text to remind you when its time to read your meter. Plus, giving more meter readings means you get a more accurate forecast of how much energy youll use. Give us a call now, sit back and let us do the work. If you can't get it resolved simply, British Gas customers who have prepayment meters can use the number 0330 100 0303 for any queries related to Pay As You Go billing. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. British Gas, Scottish Power and Shell Energy bill payers have taken to social media. Details of the HomeCare cover plans, booking an annual boiler service and much more can all be accessed through your British Gas My Account. Well use the latest reading to update your account. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. If you're not sure if it's a smart meter, it might be a standard meter instead. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. Please report this to us at info@utilityswitchboard.com. Moving house? If you dont have the OVO Energy app, this is the next best way to send us your reading. Record the numbers from left to right. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. She has experience researching, writing and publishing for a wide range of websites covering tourism, beauty and recruitment. Our meter readers are unable to come to your homes at this time, so we ask that you submit your meter readings on a regular basis so we can give you accurate bills to avoid any bill shocks. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. If its been longer than a day since you sent us the wrong reading, just get in touch via the, Youll get accurate bills, without any hassle, You can track what youre spending in pounds and pence, so youll find ways to save. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. We strive to visit your property every other month to read your natural gas meter. You should submit this meter reading to your energy company, as doing so will mean you can cross reference your bills with your usage. Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day. Ignore any other numbers. Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. So why not book a smart meter installation, and let your meter do the work for you. Scroll up to read more information about the numbers and to find free contact numbers for British Gas. It will take only 2 minutes to fill in. Economic Development & Site Selection Services, Email Notification Service Subscription Form, T1/T2/T3 Storage Injection/Withdrawal Overrun Calendar, Cedar Springs (Burlington) Community Expansion Project, Haldimand Shores Community Expansion Project, Hamilton Airport Regional Expansion Project, Hidden Valley Community Expansion Project, Mohawks of the Bay of Quinte and Shannonville Community Expansion Project, NPS 20 Pipeline Replacement Cherry to Bathurst Project, Ridge Landfill Renewable Natural Gas Project, Scarborough Subway Extension Kennedy Station Relocation Project. Can we transport household items in train? Ignore any red numbers. You can check how to use the IHD for your smart meter. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. Smart meters normally send readings to your supplier automatically - this is known as smart mode. Advice for people affected by child abuse. And well only need to estimate the extra energy used for the last 3 days. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. Editor, Marcus Herbert. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. The phone line for Welsh speakers deals with all aspects of British Gas services in one place, including bill payments, meter readings, moving house and boiler services and repairs. Yes, smart meters are as accurate as traditional gas and electricity meters. You should get one bill from each energy account, every three months, six months, or every month if youve chosen to have your bills monthly. Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. No. Its only open Monday to Saturday during the day: To talk to someone about buying and installing a boiler from British Gas, or replacing a British Gas boiler, call 0333 202 9450. To direct your query to the right place, it is often more efficient to use the British Gas live chat service, which youll find on the Help and Support Frequently Asked Questions pages on the British Gas website. Sign In or Register to comment. If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased person's utility bills and energy supply. Sign up and stay current on Enbridge Gas related news. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. Getting an actual read helps with bill accuracy and ensures your meter is working safely. Thank you, your feedback has been submitted. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. 100% accurate bills, all the time. Take 3 minutes to tell us if you found what you needed on our website. Cookies used for marketing and advertising purposes. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. Simply reply to our text message with your reading. Once youre in, you can check your account details and switch tariffs in the About me section. Report a security concern The British Gas Facebook team are also available to respond to queries via PM (private message). Your bill will reflect any price changes which may happen. If youre a British Gas customer and you think someone has been tampering with your meter and stealing your gas and/or electricity contact British Gas on 0800 587 2737. You can check if you can get extra help from your energy supplier. Did you know that with a smart meter you may never have to submit a meter reading again! Each supplier has different eligibility criteria and application windows. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. Boost customer help, OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. Your gas supplier should take regular readings of your meter. An imperial meter has four dials. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. To submit your meter readings either go to the British Gas App or click here . This helps us to provide our website to you for free as a customer. If the pointer is between two numbers, write down the lower number if its between 9 and 0, write down 9. The easiest way is through the OVO Energy app or online but choose whats most convenient for you! The number is the same whether you already have one of the British Gas HomeCare products and youve got a query or if you are considering becoming a HomeCare customer. To help us improve GOV.UK, wed like to know more about your visit today. If you continue to use this site we will assume that you are happy with it. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. You cancheck if your meters working in smart mode. How do I text my British Gas meter readings? When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). You can interact with them through the British Gas smartphone app.

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