9 0 obj /Count 10 53 0 obj BBB Business Profiles are provided solely to assist you in exercising your own best judgment. /Rotate 0 endobj Monarch tells consumers to call a customer service line or email a customer service address, both of which are operated by Strategic Financial Solutions and its related entities in New York. WebComplaints may also be filed by calling the Fraud and Abuse Hotline at 1-866-801-2549. /Resources 181 0 R ffxiv mastering magic iv; benefits of businesses giving back to the community; monarch legal group complaints. In a review on the professional website Glassdoor, one former employee explained that if you say the real company name [Strategic] most people are confused as to why your [sic] are calling them. Another former employee implored Strategic to [b]e honest about what you are doing. << I had been paying all of my credit cards both person and business. endobj 64 0 obj In practice, the refund policy serves only as an advertising tool used to induce consumers into trusting Monarch even though most consumers will not be eligible to get a refund. << Answer your financial questions. >> /Contents [194 0 R 195 0 R 196 0 R] The following example from a Chicago consumer illustrates Defendants failure to provide legal advice related to a settlement. << 17 0 obj /Resources 229 0 R /MediaBox [0 0 612 792] /Type /Pages Everyone has been extremely nice, helpful, explaining everything thank you. /Rotate 0 WebNew Reviews Monarch Legal Group Reviews New Reviews 0.0 0 0 out of 5 stars (based on 0 reviews) Excellent 0% Very good 0% Average 0% Poor 0% Terrible 0% Latest Reviews: There are no reviews yet. Monarchs agreement misleads consumers and contradicts other statements the company makes in prominent promotional materials that consumers rely on. Monarch tells prospective consumers that its client services team (which, in reality, consists of Strategic employees located in another state) will assist [customers] in arranging to speak with an attorney to provide legal advice or respond to legal questions. Both these promises appear in the Payment Schedule section of Monarchs retainer agreements. /Type /Page Typically, debt firms instruct consumers to stop paying unsecured creditors and begin saving money to settle those accounts. Join the 47 people who've already contributed. /Annots [] /MediaBox [0 0 612 792] A customer representative then told the consumer that Monarch could not guarantee that a lawyer would be available to represent the consumer at the hearing. /Rotate 0 << /Contents [250 0 R 251 0 R 252 0 R] /Resources 249 0 R Monarch Law Group offers personal injury, commercial litigation, corporate law, matrimonial/family law and real estate legal services. << xMs0+"N'53=tzAe8H~W28I;.,%$,IO %' ~NTbK /Q*YQ> ~BO> B0~6IfA>rDN+dT0Q.BcywS Ocs^K~1,WlbAVrnSy3lAb@ This business is in an industry that may require professional licensing, bonding or registration. /Rotate 0 >> /Contents [134 0 R 135 0 R 136 0 R] The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. /Type /Page /Parent 9 0 R Fees for changing banking information, payment plans, and adding new debts to the program vary from $19.95 to $299. /Kids [35 0 R 36 0 R 37 0 R 38 0 R 39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R] Stated results are for illustration purposes only and are not typical of the results you should expect to achieve. >> But Defendants repeatedly break this promise and leave consumers to defend themselves in court, even though consumers pay hundreds to thousands of dollars in legal fees. Given those significant fees, the consumers potential savings on the amount owed was far less than Monarch advertised and explained. This fee structure makes it difficult for consumers to save funds for potential settlements, increasing the amount of time that the consumer pays fees to Monarch and decreasing the likelihood that the consumer will be able to afford any settlements. 2 0 obj /Resources 277 0 R /Parent 12 0 R BBB Business Profiles generally cover a three-year reporting period. Hi Steve My partner and I have just been canceled from monarch for unclear and deceptive reasons. Consumers reported to the City that they were unable to receive answers from the attorney identified on Monarch paperwork and instead were forced to direct questions to non- lawyers who were not familiar with their situations. /CropBox [0 0 612 792] Whether youre dealing with threats of foreclosure, wage garnishment, creditor harassment or excessive debt, the experienced team at Monarch Legal Group can help you get your finances back on track. << endobj /Contents [206 0 R 207 0 R 208 0 R] Attorneys using Defendants internal case management system copy and paste the same brief notes logging Attorney Reviews without mentioning any information specific to the client. /Parent 12 0 R /Resources 257 0 R Dissatisfied consumers have further limited recourse because Defendants require consumers to sign arbitration agreements and class action waivers. endobj /MediaBox [0 0 612 792] Defendants know that they charge these fees and that consumers cannot complete their program without paying them, and yet Defendants omit estimated fees when representing to consumers how much money they will save. /Type /Page I see that with the Debt Validation companies. The consumer signed a settlement agreement requiring significant monthly payments, which the consumer understood would come from his account with Defendants. endobj Outrage by companies that remain silent does not equal action to protect good companies or debt relief help for consumers that need reputable help. /Rotate 0 /Rotate 0 << >> << 24 0 obj WebView customer complaints of Monarch Legal Group, BBB helps resolve disputes with the services or products a business provides. /Type /Page Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. Further evidencing Monarchs lack of responsiveness to customer concerns, the Better Business Bureau suspended Monarchs accreditation in 2021 for, among other things, failing to provide adequate responses to customer complaints. /Resources 233 0 R /Annots [] /Kids [25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R 34 0 R] >> endobj /Type /Pages On all seven occasions concerning settlements for three separate consumers, Ricky Fakhouri approved a settlement and wrote the same vague phrase: Approved: Reviewed original amt, current amt, settlement amt. /Type /Page 38 0 obj No statements on this website are intended to suggest or convey any guarantee, warranty, or prediction regarding the outcome of any legal matter. MRM has received many consumer complaints alleging violations of the Fair Debt Collections 527 AND 342 NOTICE #1: Notice Mandated by 11 U.S.C. /Contents [142 0 R 143 0 R 144 0 R] When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. endobj << /Parent 10 0 R This program started in September of 2019 and has consumed a large amount of our finances. /CropBox [0 0 612 792] /Contents [218 0 R 219 0 R 220 0 R] /Type /Pages The Citys investigation indicates that neither Monarch nor Strategic employ lawyers to handle Litigation Defense. Instead, Monarch acts as a referral service by attempting to contract with outside lawyers to handle those matters for small flat fees. /Parent 4 0 R endobj In a previous phone call, a representative said Monarch would resolve the lawsuit to avoid garnishment. In its client retainer agreement, Monarch explains that bankruptcy is another option but discourages that option by stating that it will be reflected as a permanent record on a Clients credit report for up to 10 years.. BBB Business Profiles generally cover a three-year reporting period. >> /MediaBox [0 0 612 792] /CropBox [0 0 612 792] Side Hustle Review - Is It Too Late To Make Money With A Helium Miner? >> Each of the lawyers on this site are either Managers, Members, Partners, Limited Partners or staff attorneys. /Rotate 0 /MediaBox [0 0 612 792] Defendants to change their business practices and would likely result in diminished profit. Date of experience: September 04, 2020 The credentials of the person negotiating down debts is material to prospective clients. 20 0 obj In one case, Defendants settled a debt worth $3,943, agreeing to pay between 40-60% of the debt. 35 0 obj After collecting those fees, Defendants revenue plummets. WebYour experience matters. /Annots [] >> /CropBox [0 0 612 792] /Contents [118 0 R 119 0 R 120 0 R] endobj 59 0 obj /CropBox [0 0 612 792] Well guide you through the process. /Annots [] 37 0 obj /CropBox [0 0 612 792] BBB Business Profiles may not be reproduced for sales or promotional purposes. /Resources 137 0 R THIS IS AN ADVERTISEMENT. On information and belief, Defendants find program participants by engaging in telemarketing, and Monarch outsources this telemarketing to Strategic Financial Solutions and related entities. See 815 ILCS 505/2JJJ. /Parent 12 0 R *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. >> endobj /Rotate 0 /Annots [] << 52 0 obj Timberline entered into a consent agreement and order with the Commonwealth of Pennsylvania for violating Pennsylvanias Debt Settlement Services Act. /Parent 9 0 R endobj Burnette is well aware of the harms his company causes through its deceptive and unfair practices. /MediaBox [0 0 612 792] /Resources 185 0 R /MediaBox [0 0 612 792] By clicking the I AGREE button below, you authorize Monarch Legal Group, LLC to contact you (including using autodialers, automated text and pre-recorded messages) via your telephone, cellphone, mobile device (including SMS and MMS) and email, even if your telephone number is currently listed on any state, federal or company's Do Not Call list.

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